Tuesday, 28 July 2009
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Currently
Edutainment
By Boogie Down Productions
see relatedStarbucks Story Tuesday: Twinkle Drink
I’ve never really been sure of what kind of relationship I have with Meredith the Starbucks barista. For an entire year she completely refused to acknowledge my existence. I walked into Starbucks every morning, and every morning she gave me with the same blank stare and spiel that you would give a total stranger that you’ve never seen before. It wasn’t until recently that she started to warm up to me. At first she started to remember my favorite drinks, and then she started smiling at me and greeting me with “Good morning!” I even noticed a distinct “twinkle” in her eye whenever she saw me.
No one’s eye has ever “twinkled” at the sight of me before.
What did I do to all of a sudden deserve good customer service? This change in attitude shifted my entire paradigm about how I was perceived at Starbucks. It was kind of awkward for me at first. Nevertheless, I got used to it. Perhaps she did like seeing me every morning.
Of course, this all came crashing down last week in a spectacular scene at Starbucks. A customer was yelling at Meredith about how she kept messing up her drinks. This bitch was really giving it to her, and Meredith apologized, offered to remake her drinks, and gave her a coupon for a free drink on her next visit. The whole time while she was being railed on, Meredith maintained her composure and smiled. But I noticed that she smiled with the same distinct twinkle in her eye that she gave me earlier that day.
That settles it. When Meredith’s eye “twinkles” it means, “Fuck you, bitch.”
I have no redeeming qualities.
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Comments (5)
lol! very cute.
i had to laugh. that is SO sad.
It makes me think what your barista is really feeling. Maybe she's screwed up the drinks on purpose in spite of her 'grouchy' customer.
I think you're overreacting..just a bit!
In my experience with working customer service (including baristas), the cheerier I sound/look, the worse of a day I am having. That cheeriness is me trying to hide the fact that I would LOVE to just rip the head off the next customer that treats me like a piece of furniture. For anyone that has worked a lot of customer service jobs, I think you know what I mean.
It's not a person dislike for you, it's more likely the poor gal is sick of being mistreated by customers that refuse to admit that she's a real person, not just part of the business.
i like this post. i never got to read it before because i never knew 'manilajones' existed until sumbody recommended. kudos! :D