Tuesday, 25 August 2009
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21st Century Breakdown
By Green Day
see relatedStarbucks Story Tuesday: No Expresso
There’s a guy named Matt who works at Starbucks who is very specific whenever he calls drinks that are ready to be picked up. For example, if someone orders a mocha, most employees would simply say, “TALL MOCHA." However, Matt will say, “I HAVE A TALL CAFÉ MOCHA READY AT THE BAR. THANK YOU.” This probably sounds like good customer service, except Matt’s voice is so monotone and emotionless that it sounds like he hates his job. This might be true, but it’s exactly this combination of lackadaisical attitude and particular attention to detail that makes him one of my favorite baristas. It’s entertaining to see a guy who hates his job but does it well.
My first encounter with Matt was several months ago. At that time I already knew he was kind of loony, so I ordered a simple drink to see how specific he could get with it. I ordered a “red eye,” and when it was ready he said, “I HAVE A TALL COFFEE WITH AN ADD SHOT OF ESPRESSO. THANK YOU.” And as I walked to the bar to get my drink I heard him mumble to himself, “…sometimes referred to as a ‘red eye’.”
I hope he finds a job he likes soon, although I kind of don’t want him to leave.
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Comments (7)
Haha... he sounds like quite the entertaining robot.
I have a tall skinny no whip double equal shaken not stirred caramel latte. My old roommate actually ordered a drink like that. It was pathetic.
have you ever asked him if he actually hates his job or maybe he talks like that all the time?! I love these Starbuck stories.
this made me smile :)
@key19 - For some reason that order really bothers me, I think because a caramel latte is a hot drink, and how the heck do you shake a hot drink?! You would have to put it in a separate shaking container rather than the cups, and that's just way too much work, and it probably doesn't even make a stinkin difference! I hope you are joking with that one because it seriously gets on my nerves.
@liveand_love - Who knows, it might have been iced. I went to Starbucks with her once, and was too embarrassed to ever go back & be on the same order as her!